I found this a bit odd as I was out at the time and the parcel wouldn't of fitted in my letterbox. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, Discrimination in health and care services. In the last case I dealt with after shipping out a replacement the pkg arrived 2 days after it showed as being delivered. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Ask him about the whereabouts of your package, and if he has delivered it, to whom. He just couldn't see if he had left it when it was it would have saved so much paperwork and blame. If it is a parcel, or something that wonât fit through a letter box they could have left it with anyone and not left the buyer a red card. After checking online (Royal Mail Track webpage) it says 'item ready to be delivered⦠If you have a community mail box or an apartment mail box please check for your item there â and check the box for a key to the parcel compartment/locker. Depending on how the item was posted, it could still be on its way. It was sent just normal 1st class small parcels. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. My Special Delivery item was delivered late and/or without a signature, how do I claim a refund? Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD, If your post sent with Royal Mail hasnât arrived. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Mail flow Trace shows the emails are being received to our inbox and if a user has a rule applied to send the email to a folder it shows in the Trace too. How do I submit a claim for loss, damage or delay to my item? If your mail is incorrectly or incompletely addressed, this can cause delays. What should I do? 1st Class, Royal Mail Signed For®, International Standard etc) NHS Choices - Information on hospitals, conditions and treatments. When you got the notification email off RM you should have looked at the signature on Track and Trace: It wasn't signed for. All rights reserved. Odd, just typed the same tracking code on royal mail and it says this Latest update: It's on its way Your item, posted on 05/05/16 with reference LddffS has been received at our international mail centre and is being made ready for despatch overseas. You can contact them to provide the proof to you. If it was sent normal 1st class small parcels then that isn't tracked so the seller can't have proof it was delivered. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Either that or they simply just can't be bothered! Hi all I'm sure this has happened to others i just want to know which party is responsible. Not all addresses get deliveries directly to their doors. Thank you, your feedback has been submitted. He gave me a Royal Mail tracking number that says the item was delivered to my address on the 29th of September. Same happened to me with something I bought off of Ebay - £12.00 of batteries to be precise! I have checked with the seller and they sent me a pic of the proof of postage and it was sent to the correct address. It's possible that they just left it on your doorstep and someone nicked it. Royal Mail signed for item not delivered yet (9 Posts) Add message | Report. As I said before proof of postage is not proof of delivery. Read what we're saying about a range of issues. Also, check with everyone at your address, as another person there may have received or retrieved the item. E-mail appears to be working -- goes to sent folder and is actually sent. All Rights Reserved. It doesn't mean that it. In cases where a package says delivered but hasnât reached the customer, more often than not, the item has been delivered to the neighboring house. If the seller hasn't sent the item tracked or requiring a signature then Ebay should refund you under their Money Back Guarantee. For a list of suitable identification, please click here. I have been in contact with the seller and they have been in contact with royal mail and they have told them the same that the item has been delivered. regards. Royal Mail are a but slapdash with these items. Completely out of our control and my mission was to package and ship it. Find out how to complain about your doctor or health visitor. Similar happened to my sister, RM insisted they'd delivered a parcel to my mum (bought by my sister), wasn't there, wouldn't have fitted in the letterbox, RM said they'd look into, look at the GPS of the posties device or something. Let us know, Copyright ©2021 Citizens Advice. Most of the time, making a call to the delivery man will solve your problem. Look at this page: OK I've drilled down into 1st Class Business Parcels and online delivery confirmation is provided. If you’d like to join in, please sign in or register. Note though that RM do not class anything as lost until 15 working days have gone by. Then I may consider the PayPal route as I cannot afford to refund my friend on a £30 boxset. Similarly, they've had mail for me delivered to their houses, too. Asked by Mr J Harper | 7/6/2018 11:31:58 AM. Following the instructions on the card, left with my work's postroom, I used the Royal Mail website to pay the customs charge. Is anyone else experiencing this issue? Bank holidays arenât working days - so youâll need to remember this when working out when your post should arrive. HotUKDealsHobo 50. I sent it signed for 2nd class on 9th July but it still hasn't arrived and the tracking just says it's still with them (on Royal Mail website). The emails are not visible in either Outlook on users desktops or online. Advice for people affected by child abuse. You will need to have photographic identification with you and proof of address. If you received a 'While you were out', you can pick-up your item from the Royal Mail Delivery Office if you do not wish to have your order re-delivered. Royal Mail are a but slapdash with these items. What youâll need to make a claim Full details of the sender and recipient The Royal Mail service used (e.g. My item is shown as delivered but it hasn't been? tracked apparently but not to be signed for, I am asking now for a refund. I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. It's sent by Royal Mail. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an âItem not receivedâ request. Royal Mail said it was delivered so the seller had all the proof needed to say no to my request for a replacement or refund. My item hasnât arrived yet, what should I do? I had tried again, on Oct 7, to send e-mail from Outlook.com using IE11, Edge, and Firefox. Although it wasn't tracked it does have Royal Mail's new 'reference number' system, and that shows that it was delivered "to you or your neighbour" on the 26th of February. 3) The item was delivered elsewhere by mistake, like the neighbors for example. 2. Registered in England. I'm really disappointed in royal mail. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. About 3/4 months later my mum got a delivery - it was the parcel they'd insisted was already delivered... https://www.royalmail.com/track-your-item#/, https://personal.help.royalmail.com/app/answers/detail/a_id/5232, https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210, https://www.royalmail.com/business/services/sending/parcels-uk/1st-class-parcels, https://community.ebay.co.uk/t5/Discussion-Boards/ct-p/13. Use our tool to find out how much compensation you could get and how to claim. If you sent the post or you know who sent it, check the address was right, when it was sent and what type of postage was used. If that fails ring Citizens Advice to complain. Either way, it wasn't delivered to me. They might have Proof of Postage but that isn't proof of delivery. Item says delivered but not received? Neither did either of my neighbours. Put yourself in the buyers shoes. Welcome to the Digital Spy forums. 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